STEIN ERIKSEN LODGE TEAM MEMBER OF THE QUARTER (2 WINNERS)
 

KELSEY DAVIDSON, LOSS PREVENTION OFFICER:

“Kelsey is consistent in every aspect of her position. She is always ready and willing to help anyone. Kelsey works well with her team and other departments. I often find her teaching her teammates how to accomplish different tasks easier. She is a master at finding lost skis. Her teammates are not afraid to ask her questions and for help when needed.” 

- Matt Reams

“Last week I slipped and fell during a Vishy service, and Kelsey was so sweet and kind! She even brought me a care package with Ice packs, ibuprofen, and electrolytes. She even gave me a ride to my car! She’s the best, and I’m so grateful!” 
- Rachael Dennis

“Throughout this winter season, Kelsey has consistently gone above and beyond to help myself and several of our coworkers. On multiple occasions, she has graciously offered to give us rides to The Chateaux Parking Garage, especially during harsh weather conditions. When the blizzards hit us and the cold winds made walking unbearable, Kelsey's thoughtful gesture ensured that we didn’t have to endure the elements. Her kindness and willingness to go out of her way to make sure we were safe and comfortable did not go unnoticed, and it truly made a difference on those particularly rough winter days.” 

- Kelsee LaJeunesse

YESHAWN GRAHAM, TROLL HALLEN SERVER

“Yashawn is powerhouse of positivity and genuine hospitality! He effortlessly creates positive memories by his actions that are founded in our standards. From how he energetically greets everyone, to the professionalism and forethinking service. He seems to always be one step ahead of anything a guest seems to request (proactive service) and he does so at the same time that he personalizes each interaction. Daily I will hear at the host stand, "is Yashawn working today?" Guests and fellow team members truly enjoy the honest care he provided to all.” 
- Anthony Finelli
 

THE CHATEAUX PROPERTIES TEAM MEMBER OF THE QUARTER

MARIO WILLIAMS, CENA RISTORANTE COOK

“Mario has been working at Cena Ristorante for few years now, and his commitment to the company’s values of teamwork, quality, and customer service has made a lasting impact on both his colleagues and customers. One of his core values is "passion for quality," meaning that every dish should not only taste great but also look beautiful, reflecting the care and attention to detail put into it. Mario took this to heart from the very beginning. His commitment to quality didn’t just apply to his own work—it was contagious.” 
- Angel Angelovsk

 “Chef Williams has been a culinary pillar here at the Cena Ristorante for quite sometime now, the first to arrive and begin his duties. He’s consistently preparing himself for service before, during, and afterwards to always be at the ready to deliver excellence and exceptional plated service. During service even while in the thick of orders lining up, he’s consistently ahead of the curve moving with a sense of purpose and having his plated dishes up in a timely manner before the Expediter has to get involved. He’s a ray of energy and engagement that helps keep the kitchen flexible and motivated. Mario continues to set the bar leading by example for the other culinary team and he himself is trusted and respected/relied on by his Executive team.”  
- Justice Grant Ehgner

“Mario Williams has been with the Stein Collection for four seasons now, and has consistently exceeded expectations. On his own accord he has stepped into a role of leadership at the chateaux, helping his fellow teammates and leading by example. He sets the precedent for what we are looking for in 5 star service and inspires others to do the same. He is a valued member of the Cena team.”  
- Tobin Torrez

“Mario is the guy that's, the first to be there and last to leave. The pride he puts into his work reflects the individual that he is, and with his hard work he helped guide the new team members this season. He has helped to keep standards/procedures in our kitchen.”
- Mario Arzate

“Whenever I run into Mario, he is always in a happy, willing to help mood. When I have gone into the kitchen to help or check in, he is always working away, ensuring our guests receive the highest quality of food all with a smile on his face. Speaking with his leaders, this does not seem to be one off experiences and happens all day every day (even when he jumps in to help when not expecting to be working). He is a great example of living the Stein Way!” 
- Alex Savarie

STEIN ERIKSEN RESIDENCES TEAM MEMBER OF THE QUARTER

JOHN SINCLAIR, BELLSTAFF/DRIVER

“John always exhibits a genuine commitment to creating positive guest experiences, often going above and beyond to ensure guest satisfaction. He is also very honest in all of his dealings. A great example of this is when he had an accident while operating a company vehicle and he did not wait until the last minute to report it. We were able to address the issue right away and made the arrangements to get the damage fixed. He is very proactive to our guest and owners' needs and would always inform the concierge team of any items that were left in the vehicles so we could contact the guest right away. He also lets us know of any golden nuggets he would pick up while communicating with our guests and a top notch in addressing their concerns effectively. Too many examples to mention of situations where he did his best to assist and offer solutions proactively.” 
- Nathalie Belzunce

“Every day John comes in early (on-time) for his shift he properly prepares the vehicles for guests and sets up the lobby water. Not only that, he is never too busy to assist a guest and prioritizes their needs. He's always willing and able to go above and beyond for a guest, he remembers their names (even the returnees) and for his team members, especially if he has to stay a little because someone is running late. I appreciate his work ethics and his commitment to his duties.” 
- Nordia Brown

“John has done consistently exceptional work all quarter long. Even on the most difficult days where we were nearly overwhelmed John had a smile on his face. He did not miss a single day this season which is a feat in itself. John was always the first one to start working in the morning and always stayed late to help when the opportunity arose. We had a staff shortage for several weeks this season and John volunteered to cover a lot of our missing shifts. Because of this our guests never felt the shortage and we were able to provide the seamless experience we strive for.” 
- Austin Reid

RISING LEADER OF THE QUARTER

NANCY MEDINA, SPA SUPERVISOR

“Nancy demonstrates leading by always willing to help me out with whatever I’m needing at that moment. Always has a positive attitude and smile on her face. She is an amazing lead for the concierge, gets along with everyone.”
- Vickie Armendariz

“Nancy Medina exemplifies the qualities of a Rising Leader through her proactive approach and commitment to team success. She took the initiative to mentor new team members, ensuring they felt supported and confident in their roles. Nancy’s leadership has not only improved team cohesion but also boosted overall productivity, creating a more collaborative and motivated work environment. Her dedication and positive influence have made a significant impact on the team’s growth and morale.”
- Luisina Nardelli

“Nancy consistently goes above and beyond to lead our Concierge team by example. She is always willing to do the “hard job,” taking the extra step to support us from the back as well as lead us from the front.”
- Madeleine Maw

“Nancy is probably the best supervisor we could get, as she has a lot of experience and also knows every role we have at the spa. With her guidance, everything felt so easy. Having a supervisor like that makes you feel that you MUST give your best at your work, because that's the energy she gives.”
- Emiliano Pucheta

“Nancy has been implementing helpful protocols for the spa concierge team to reference, providing the team with updates and communicating with management in a timely manner to allow for quick care for guests.”
- Kaylan Baggerly

“Nancy is always helping with tasks that are not hers and asking if we need help. Great attitude all the time.”
- Helder Martinez

“Nancy is the best!!! A guest went to the bathroom in the shower stall and clogged the drain. Nancy cleaned it and it saved the spa experience for everyone!”
- Rachael Dennis

GOLD MEDAL LEADER OF THE QUARTER

LENNOX SMITH, FOOD & BEVERAGE MANAGER

“He's the only manager you can always call upon at any time. He will always find time or a solution for you.” 
- Glenroy Stewart

Lennox is a natural leader. His daily pre-shifts are detailed and informative, but they are also filled with gratitude to his team, and he takes every opportunity to express his appreciation for their efforts. Meticulous in his assignments and constantly looking for ways to improve the environment for team members, fellow managers and most importantly the many guests that greet him with a hug or handshake every day. Lennox has become synonymous with the excellent experiences our guests leave here remembering. He embodies the spirit of hospitality and is ceaseless in his efforts to ensure that each individual feels special and cared for. In my opinion, five stars all the way. Thank you, Lennox!” 
- Anthony Finelli